What if a workbook, checkpoint or exam does not load completely?
Sometimes, an activity may appear to be cut off at the bottom of the page. You may notice this if the words in a sentence appear to be cut off (as in the image below), or a multiple-choice question doesn't show any answer choices. If you experience this, please try the following solutions to resolve this issue.
Reduce the zoom-level (magnification) of your browser.
If your browser is zoomed up to a magnification level greater than 100%, it can present display issues for some activities. Make sure your browser zoom size is not too large. Reduce the zoom level of your browser and see if that helps. Click here to learn how to adjust your zoom level
Try a different browser.
The courses work best in Chrome and Firefox browsers. If you are using one of these browsers and are having some display issues, try logging into Canvas from a different browser to see if that helps. If you are not already using one of these browsers, please make the switch. Information about each browser is listed below.
- Google Chrome
- Mozilla Firefox
Idea: Try a mobile device!
It can be convenient to access your course on a mobile device. Just download the Canvas app, and log into it to work on your classes from your phone or tablet.
How do I clear the cache or cookies in my Internet browser?
As you browse the internet, visiting different sites, your browser saves some data (called "cookies") in temporary storage. This temporary storage is called "cache." It can be helpful to clear your browser cache/cookies from time to time to improve ...
How Do I Record a Video Using Screencastify?
Screencastify is a free Chrome extension that allows you to capture audio and/or video right from your Chrome browser. Follow the step-by- step directions below or watch the video tutorial to learn how. Step-by-Step Directions: Install the ...
What are the tech requirements for the World of Learning programs? (for tech admins)
If you have students or teachers accessing World of Learning courses, please be sure to allow access to the following email domains and websites on your filtering and security software. Email Domains to Allow for Communication @iu08.org ...
How do I submit files or make text entries in Canvas?
Sometimes, your teacher may ask you to submit a file (such as a document, image, spreadsheet, or slide presentation). You can do this in Canvas on a mobile device or on a computer/Chromebook. For steps to submit media recordings, view this help ...