Genius

I am locked out of my Genius account - now what?

If you have been locked out of your Genius account, you will need to wait one hour from your last attempt before trying again.  Check that you are spelling your login and password correctly.

To verify your Genius password, you can have it sent to your school email. To do so, follow the instructions in our article on password recovery.

If you are receiving the locked out message on your first attempt, please see our article on clearing the cache on your device.

If you continue to encounter problems, please submit a ticket. 
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