Can't find an answer to what you are looking for in the knowledge base?
If you can't find an answer to your question in the knowledge base, please create a ticket so one of our virtual learning specialists can help you.
How to create a ticket?
- Click on the + button at the top of the page.
- Fill in the necessary information.
- Click submit.
How do I change my password?
When you are logged into Genius, find your name in the upper righthand corner and click on it. Choose "Edit Account." On the Edit Account screen, scroll down to Change Password. Enter your old password once, and your new password twice. That's it!
How do I view the course materials as a facilitator?
To view the course materials in Canvas, you will need to first sign into Genius with your login credentials. Once in Genius, click on the MyGenius tab (far right on the blue bar across the top), then click on "Go to LMS." In the page that appears, ...
What if a workbook, checkpoint or exam does not load completely?
Sometimes, an activity may appear to be cut off at the bottom of the page. You may notice this if the words in a sentence appear to be cut off (as in the image below), or a multiple-choice question doesn't show any answer choices. If you experience ...
How can I see if a student has submitted work?
To find out if a student has submitted work, log into your Genius account. Locate a student by searching in the Students module, or by typing their name in the search bar at the top of the page: Once you have located the student, click on their name. ...